The short answer: Engage them.
It’s hard to succeed as a business when your employees are doing only enough not to get fired. While the hilarity of Office Space could not have existed without these folks, having them as employees is costing you tons of money. And that's not funny at all.
Experts refer to those folks as “disengaged” employees. Employees who are disengaged offer poor customer service, steal, or if you are lucky, instead of working they just spend so much time on the crapper looking at Facebook that their legs fall asleep. They show up late, clock out early, and apparently 3% are watching porn at work.
And you’re paying them to do it.
And it’s your fault.
Whether you are a CEO or first line manager, there are levers that you can pull to make your employees want to do the work that your company needs them to do, and as a leader it is up to you to make sure those levers get pulled. And I don’t mean intimidation or blackmail or taking hostages, unless you are desperate.
Just kidding, of course. Please do not do that.
In August of 2008, the Dean of Harvard Business School, Dr. Nitin Nohria, wrote an article outlining the ABCD’s of employee engagement: Acquire, Bond, Comprehend, and Defend. This article is a staple in the best business school curricula across the country, but while it is easy to remember those four words, it is much harder to remember the details of what each word means, and harder still to make it happen.
Are you willing to take an honest look at yourself?
Follow the links below to dive deeper into the nuance of each of the ABCD’s and see how you can improve employee retention, productivity, and customer satisfaction as your employees become more engaged. Or maybe just provide them with padded toilet seats so their legs don’t fall asleep.
Ego & Resources – Are your employees able to feed their families and their egos?
Friends & Family – Coming Soon
Support & Impact – Coming Soon
Inclusion & Communication – Coming Soon